sham789 • FAQ
sham789 Questions — all answered right here
Find answers about deposits, withdrawals, VIP benefits, bonus terms, and Customer Support.
sham789 — whether you're using the platform for the first time, want to understand how deposits and withdrawals work, are looking for VIP benefits, or want to manage your own betting limits, this FAQ page is for you. Written in Myanmar language, with a clear answer to each question. If you can't find what you're looking for, reach out to our Customer Support team anytime via 24/7 Live Chat.
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Support
The sham789 Customer Support team serves you in Myanmar language directly. No need to worry about language barriers — ask in the language you're comfortable with. You can also contact us by email in Myanmar language, and we'll reply in Myanmar language too.
To save time and speed up the process, please prepare the following information in advance — your account Username, the time the issue occurred (hour/minute), for deposits or withdrawals the amount and Transaction Reference number, and a screenshot describing the issue if you have one. Providing these details will allow the Support team to assist you much faster.
sham789 has two contact methods. The first is Live Chat, where you can talk directly through the website. The second is Email at [email protected]. Please note that we do not offer support via platforms such as Telegram, Viber, or Messenger — these two are the only official channels.
sham789 Customer Support is available 24 hours a day, 7 days a week (24/7). You can reach us at any time in Myanmar Standard Time (UTC+6:30), whether late at night or on market days. Live Chat is the fastest way to get an immediate response, and emails will be replied to as quickly as possible.
VIP Benefits
The sham789 VIP Program includes weekly cashback (cashback on losses), priority Customer Support for VIP players, increasing cashback rates as you move up tiers, and more benefits as a player. The higher your tier, the more cashback you can earn.
sham789 has four VIP tiers — Bronze (up to 0.3% weekly cashback), Silver (up to 0.6%), Gold (up to 0.9%), and Platinum (up to 1.2%). As you move up each tier, cashback rates increase and you receive more benefits.
Cashback is a refund at a set rate based on losses within a week. For example — if a Gold tier player loses 100,000 Ks in a week, they will get back 900 Ks at 0.9% cashback. Cashback is paid out once a week and can be checked on the sham789 website.
To move up a sham789 VIP tier, regular play and an active play history are the main requirements. The more you play, the higher you go, and Customer Support will notify you when your tier is upgraded. Contact Support to find out the exact tier requirements.
The main difference is the cashback rate. Bronze earns up to 0.3% weekly cashback while Platinum earns up to 1.2% — that is four times the cashback. In addition, Platinum players get priority Support and exclusive promotions, making the experience more convenient.
Deposit Methods
At sham789, the minimum deposit amount is 5,000 Ks for every payment method. This applies whether you deposit via KBZPay, Wave Money, AYA Pay, or Bank Transfer. Please note that the minimum withdrawal amount is 10,000 Ks.
Deposits are normally matched within 5–30 minutes. If that time has passed — prepare your payment Transaction Reference number (receipt screenshot) and contact Support immediately via Live Chat. If the delay is on the bank system side, it will be checked and resolved as quickly as possible.
To deposit via KBZPay — click Deposit on the sham789 website, select KBZPay, and send payment to the KBZPay phone number that appears. Fill in the amount and Reference Number correctly and save the screenshot. Only consider the transaction complete once the payment is fully processed — you can start from a minimum of 5,000 Ks.
How to deposit via Wave Money — (1) Go to the sham789 website, select deposit, and choose Wave Money. (2) Transfer money from the Wave App to the provided Wave Money number. (3) Enter your sham789 Username in the Reference / Memo field — this is very important. (4) Send the Transaction Receipt screenshot to Support via Live Chat. You can start from 5,000 Ks.
sham789 processes withdrawals within 5-30 minutes. The minimum withdrawal amount is 10,000 Ks, and you can withdraw via KBZPay, Wave Money, AYA Pay, or Bank Transfer. Wagering requirements will be checked before your withdrawal is processed.
Self Limits
Warning signs of problem gambling include — spending beyond your budget, chasing losses by continuing to play, feeling unable to control your gambling, and causing family or financial problems because of gambling. If you notice these signs, read the Responsible Gaming page and contact Support right away.
To set a Deposit Limit at sham789, contact Support via Live Chat. You can request a daily, weekly, or monthly deposit limit. Setting your budget in advance is one of the best ways to keep gambling enjoyable.
Cooling-Off means taking a short break from gambling (for example, one week to one month). Self-Exclusion means closing your account for a longer period. Both options are available through Support, and if you request them in advance they will be applied immediately. Choosing to protect yourself takes real courage.
No. sham789 is a platform for players aged 21 and above only. Anyone younger is not allowed to register, deposit, or play. You must confirm that you are 21+ when creating an account, in line with applicable regulations.
If gambling is causing problems in your life — you can first contact sham789 Customer Support (Live Chat or [email protected]) to request Self-Exclusion. You can also find help resources on the Responsible Gaming page. sham789 believes gambling should be for fun only, not a burden.
Need more help?
If you cannot find the answer you are looking for in this FAQ, our Customer Support team is available 24/7 in Burmese to assist you directly. You can ask via Live Chat instantly or reach us by Email.
Live Chat — Contact us directly 24/7